Terms of Service
 

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use communicate disclose and make use of personal information. The following outlines our privacy policy.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

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NATIONALGUNTRADER MERCHANT AGREEMENT
 

Terms & Conditions

 

ACCOUNT SET UP

To begin selling products on the NationalGunTrader platform, merchants must first register their account. Each merchant must input their basic seller information, payment options and shipping information.

Basic Seller Information: This includes the company contact information. If the merchant is an FFL holder, their FFL is fact checked against the national database. Merchants will also need to fax, email, or mail their FFL license to NationalGunTrader.

Payment Options: NationalGunTrader allows Merchants to pull their payment funds out of the NationalGunTrader system in three ways. Merchants can be paid via ACH (our recommendation), Paypal, and/or check. The funds in a merchant's account are visible as soon as an order comes in but are not available for withdrawal until 30 days after order has been received. After that, the funds become available for withdrawal. Funds will continue accumulating in the account until the Merchant requests them. A withdrawal of the available funds can be initiated whenever the merchant decides.

Account Approval: No merchant can start selling products until their account has been approved. No account is approved unless it contains all of the necessary information. Once an account is approved, the account may publish products for sale.

Store Setup: There is a database full of hundreds of thousands of products that merchants are likely selling, if their product is not in our database the merchant can enter it; each new product is approved by NationalGunTrader before going live on the site. Merchants are responsible for keeping their instock items up to date, unless they have entered an agreement wherein NationalGunTrader will perform this service for them.

 

TRANSACTION WORKFLOW

NationalGunTrader does not sell or ship any products. Merchants use the platform as an easy state of the art ecommerce solution.

Purchases: When a customer finds a product to purchase, they simply add it to their cart and begin the checkout process.

Shipping Information: NationalGunTrader is set up with UPS, USPS, and FedEx to automatically calculate shipping. When the Merchant sets up their account, they may choose the shipping methods they provide to clients. Customers will select a shipping method and merchants will fulfil it through the selected method.

Order Completion: When a merchant’s store has had a purchase, they will receive the order via email. They then complete the transaction via the NGT merchant portal. From there they will verify the purchase, input the shipping details, and close out the order. Each merchant on NGT is responsible for shipping the products they have listed on the website. Each merchant will handle their own product fulfillment. NGT does not touch or store any products for merchants.

Communication: Through NationalGunTrader the customer will receive emails depicting the status of their order and will receive tracking information once their order has shipped. The customer and merchant have open lines communication via the merchant dashboard.

Firearms Purchases: All firearm purchases are shipped to an approved FFL dealer, no firearm can be sold or shipped to customer’s personal address.  If a customer purchases a firearm and a non-firearm product, the non-firearm product will be shipped to their address and the firearm will be shipped to their chosen FFL dealer. All firearms purchases are final. It is the responsibility of the merchant to ensure each transaction is fulfilled according to the laws, rules, and regulations of the states, cities, and counties in question. By creating a NationalGunTrader account and agreeing to this contract Merchants agree to abide by all state, federal, and local regulations. This includes ammo, knives, stun guns, etc. It is the Merchant’s responsibility to know the local law prior to authorizing or fulfilling any and all orders.

NGT does not allow for firearms to be shipped to anyone other than an FFL dealer. The checkout process cannot even be completed unless the customer chooses from a local list of FFL dealers in their area. NGT and the merchant are both responsible for enforcing this rule.

All firearms purchases are final.

 

DISPUTE RESOLUTION

Each merchant is responsible for handling all refund, dispute, or chargeback inquiries. However, NGT will assist the merchant in fighting chargebacks, refunds and disputes. NationalGunTrader representatives will work with both the merchant and the customer to resolve the issue in a timely manner.  

Refund policy: After a merchant has agreed and authorized a refund to the customer, the merchant has several options to consider. The merchant can wait until they receive the item back from the customer before issuing the refund. If the product is sent back damaged or in any condition that is not acceptable to the merchant, the merchant may issue a partial refund. Sometimes a customer will send back an item that they do not want. As long as the item sold was the item described, the merchant  can issue a refund and not the shipping costs. 

Chargeback policy: The merchant will be provided with the charge back information.  Once received, they must provide NGT with proof of delivery, date the order was shipped, tracking number, and verified shipping address. If a merchant does not follow the steps to rectify the charge back, NGT will deduct the charge back amount from their sellers account. This is why NGT only releases funds for withdrawal a month after the order has been made for products that can be returned to the seller. NGT will assist the merchant in all chargeback disputes as long as the chargeback was issued due to “unauthorized transaction” 

 

FIREARMS PURCHASES

For firearms to be legally sold online they must be shipped to a FFL holding location, it is the responsibility of the merchant to ensure each transaction is fulfilled according to the laws, rules, and regulations of the states, cities, and counties in question. By creating a NationalGunTrader account and agreeing to this contract the merchant agrees to abide by all state, federal, and local regulations.

NGT does not allow for firearms to be shipped to anyone other than an FFL dealer. The checkout process cannot even be completed unless the customer chooses from a local list of FFL dealers in their area. NGT and the merchant are both responsible for enforcing this rule.

NationalGunTrader does not allow the listing or selling of any reloaded or remanufactured ammunition. Any listings we perceive to be of this nature will be removed and no transactions for any such items will be approved.

All firearms purchases are final.

 

MERCHANT AGREEMENT

Rules and Regulations: By using the NationalGunTrader platform, all Merchants agree to abide by all local, state, and federal laws, rules, and regulations pertaining to their products. NationalGunTrader waives all responsibilities in this matter.

Disputes: By using the NationalGunTrader platform, all Merchants agree to abide by any dispute resolution decisions handed down by NationalGunTrader or a third party conflict resolution professional.

Purchases:  By using the NationalGunTrader platform, all Merchants agree to, to the best of their ability, keep their store stock information up to date, and to quickly and correctly ship any purchases made through the platform.

Payouts:  By using the NationalGunTrader platform, all Merchants agree that they will not receive funds for any transaction until 30 days after its completion.

Fees: By using the NationalGunTrader platform, all Merchants agree to pay a 9% + $1 fee on all transactions to NationalGunTrader for use of this proprietary system.